Please note that orders placed after 11:00AM PST on Friday or over the weekend will ship on the following Monday (excluding major holidays). Orders placed with Economy or Economy Select shipping will ship within 1-2 business days. Economy Select (3-4 business days) is $12.
CARBON38 RETURNS FREE
However, in the rare case that an item is unavailable, we will notify you via email and refund you for any missing items.Įconomy (6-10 business days) is $6.99, or free if order value is over $199. We do our best to ship your order in full. Please contact customer service at 88 if you need to cancel your order and we will do our best to accommodate your request based on the warehouse/shipping status. Our warehouse starts moving fast to get your order to you right away! As a result, there are some cases where we also may not be able to cancel the order. However, you may be able to recover these by contacting your local customs bureau directly.Once an order has been placed, we cannot edit or change the order. If your order has been sent to a destination outside of the US, customs, duties, and sales taxes are not refundable through Carbon38.For international returns (including Canada), customers are responsible for return shipping costs.We offer free returns for domestic orders within the US and we will provide you a prepaid return label via email.Returns will be processed immediately on-site, and can be issued as store credit or as a refund to the account used to make the original purchase.
Bring your order number along with the product(s) you’d like to return.You can find the nearest Happy Returns bar here Happy Returns is a convenient, no-hassle way for Carbon38 customers to return online purchases. Carbon38 and Happy Returns are partnering to offer in-person returns.If you have not received one after submitting your request, please check your junk folder. STEP 4 Check your inbox for a Pre-Paid Shipping Label.STEP 3 Fill out the return form and select to Submit Request.Make sure you are logged into your account. STEP 1 Go to your Order History to start a return.We reserve the right to return any item that does not comply with our return policy.Swimwear should be tried on over underwear for sanitary reasons, and must have protective hygiene strip intact.All items are returnable, with the exception of the following:.If you have any size questions, you can always reach out to our customer service team for guidance. Please keep this in mind when choosing sizes and products. ALL DISCOUNTS OVER 30% ARE FINAL SALE and will be labeled as such on the product page, in your shopping bag, and during checkout.All items must be unworn with the original tags attached.You can also return your items at a Happy Returns bar, look for a location near you here View your order details to request a return and get your prepaid shipping label. A return authorization is created when your return request is approved. No returns will be accepted without a return authorization.Once you have requested a return, you have 7 days to ship your item(s). If you do not ship your return within 7 days from the return request date, your order may be eligible for store credit only. You have 30 days from your order date to request a return.
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